Frequently Asked Questions
Everything you need to know about Tommy Gun's Original Barbershop products and services.
What is your return policy for grooming products?
We offer a 30-day return policy on most unopened and unused grooming products. For hygiene reasons, certain items like opened pomades, beard oils, or razors cannot be returned once the seal is broken.
How long does shipping take for online orders?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are the products sold online the same as those used in the barbershops?
Yes, we sell the exact professional-grade shampoos, conditioners, and styling products that our barbers use daily to ensure you can maintain your look at home.
Can I use a Tommy Gun's gift card for both services and products?
Absolutely. Our gift cards are valid for both in-shop barbering services and any retail products available in our online store or physical locations.
Do you offer international shipping?
Currently, we ship within North America. We are working on expanding our reach to provide our premium grooming kits to international customers in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.